Customer Care

Returns

If for any reason you are not happy with your purchase or have made mistake when placing your order please contact us as soon as possible at info@roughtradebooks.com

Privacy Policy

Your privacy is important to us. It is Rough Trade Books’ policy to respect your privacy regarding any information we may collect from you across our website http://roughtradebooks.com, and other sites we own and operate.

We use Mailchimp as our marketing automation platform. By registering for our email updates, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy.

All payments and purchases on this site are processed by Shopify. None of your payment details are ever handled by or stored on our servers. By purchasing items from our site, you agree to be bound to the Shopify terms of service.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to or include embedded content from external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

T&Cs

All goods bought from our shop are shipped Royal Mail.

We dispatch to the shipping address that you supply when placing an order. We aim to process and ship goods as quickly as possible and within seven business days. Rough Trade Books is not responsible for local or international shipping delays such as holidays, strike days, or customs delays. Rough Trade Books is not responsible for any additional customs duties or taxes (please note orders to the EU will incur VAT and postal service admin charges upon delivery which are the buyers responsibility). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes responsibility of claims made with the shipping carrier. If you have any special shipping requirements or need to change an order destination address then please email us with all information at info@roughtradebooks.com

Paper & Printing

The majority of our paper is printed on FSC stock or Recycled paper, depending on the product and the quality we’re aiming to achieve. If we can’t use a recycled paper, we source a sustainable source.

Our printer is FSC accredited and also partnered and held to the standards of both The Woodland Trust and the World Land Trust to produce paper in a sustainable way that reduces/eliminates carbon and is no threat to habitat or harm to nature grown in a controlled way.

Any inks are made from ISO sources and are vegetable based, and any foils are also recyclable as part of the pulping process with zero to landfill.